Refund Policy

Last updated: 13 May 2026 · Provider: StafFixHR Strategies & Software Services (“StafFixHR”) · This policy supplements the Payment Terms and Terms of Service.

1. Free trial

Self-serve sign-ups include a free trial period as displayed at signup. No payment is charged during the trial. If you cancel before the trial ends, no charge applies and no refund is necessary.

2. Monthly subscriptions

Monthly fees are non-refundable once the billing cycle begins. You may cancel auto-renewal at any time before the next cycle through your portal settings or by writing to hr@staffixhr.com; cancellation takes effect at the end of the current paid period and you retain access until then.

3. Annual subscriptions

Annual plans are refundable on a pro-rated basis within 14 days of payment, less a 10% restocking fee to cover onboarding and integration costs already incurred. After 14 days, annual plans are non-refundable for the remainder of the term; you may still cancel renewal for subsequent years.

4. Setup & onboarding fees

One-time setup fees billed on the first invoice are non-refundable once onboarding kickoff has taken place (the date your StaffixHR-side configuration session is scheduled or completed, whichever comes first).

5. Managed-service engagements

For managed-service tiers (where StaffixHR runs HR/payroll for the client):

• Work-in-progress at the date of termination is invoiced and payable.
• Setup fees and signed-SOW deliverables already produced are non-refundable.
• Prepaid amounts beyond delivered work are refunded within 14 working days.

6. Service Credits (SLA breaches)

Where StaffixHR fails to meet a Service Level commitment defined in our Terms of Service §10, the remedy is Service Credits applied to a future invoice, not a cash refund. Service Credits are non-transferable and expire 12 months after issuance.

7. Erroneous & duplicate charges

Demonstrably erroneous or duplicate charges (e.g. a payment captured twice for the same invoice) are refunded in full within 5-7 working days of confirmation, to the original payment method.

8. How to request a refund

To request a refund covered by this policy:

1. Email hr@staffixhr.com with the subject “Refund request — [your company name]”.
2. Include: invoice number, payment date, amount, payment method, and the reason for the refund.
3. We respond within 2 working days with a confirmation or a clarifying question.
4. Approved refunds are initiated within 5 working days via the original payment method. The bank/card network may take an additional 5-10 working days to credit the amount.

9. Chargebacks

Please reach us before initiating a chargeback — most disputes are resolved faster through direct contact. Unjustified chargebacks (where service was delivered as agreed and no refund was due under this policy) may result in service suspension and recovery proceedings under Payment Terms.

10. Currency & taxes

Refunds are issued in the original payment currency. Indirect taxes (GST/VAT/sales tax) collected on the original invoice are refunded along with the principal where the tax is recoverable from the relevant authority; otherwise the refund is net of irrecoverable tax.

11. Governing law

This Refund Policy is governed by the laws of India. Any dispute arising out of or relating to a refund is subject to the sole and exclusive jurisdiction of the courts at Vadodara, Gujarat, India.

12. Contact

Questions about this policy: hr@staffixhr.com · +91 9766588931 · Vardhman Enclave, Vadodara, 390012, India.

For the broader billing and payment terms (taxes, currency, chargebacks, late payment, etc.), see Payment Terms. For the master agreement, see Terms of Service.